On the whole, I'm not a fan of pundits who take one story (usually a bad one), and from this extrapolate to say 'this is Britain'. It's lazy and patronising.
But not being wholly devoid of lazy and patronising tendencies, I'll indulge in a bit of generalising myself. Yesterday saw the handing-in at 10 Downing Street of the UK's biggest ever petition. That it was about keeping open post offices in rural areas speaks volume about Britain and the British.